Privacy Policy

Information We Collect

We may collect personal and non-personal information from users of our website and services.

Information You Provide Directly

You may provide information when you:

• Request a quote
• Submit a contact form
• Upload project photos or files
• Purchase products
• Subscribe to emails or promotions
• Communicate with our team
• Join a partner or referral program

This information may include:

• Full name
• Email address
• Phone number
• Property or project address
• Billing and shipping information
• Uploaded project photos, drawings, or measurements
• Purchase history
• Messages and inquiries

Automatically Collected Information

When you visit our website, certain technical data may automatically be collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referring websites
• Click and navigation behavior

This information helps us improve website performance, user experience, marketing, and security.

Cookies and Tracking Technologies

Our website may use:

• Cookies
• Analytics tools
• Pixels
• Session tracking technologies

These tools help us:

• Understand website traffic
• Improve user experience
• Measure marketing performance
• Personalize content and advertisements
• Recover abandoned carts
• Optimize conversions

Third-party services may include Google Analytics, Meta/Facebook Pixel, payment processors, and ecommerce integrations.

You may disable cookies through your browser settings, although some website features may not function properly.

How We Use Your Information

We may use collected information to:

• Respond to quote requests and inquiries
• Provide services and customer support
• Process purchases and transactions
• Deliver products
• Schedule consultations or installations
• Improve website functionality
• Send updates, promotions, or marketing communications
• Manage partner relationships
• Prevent fraud or misuse
• Comply with legal obligations

Ecommerce and Payment Information

If you purchase products through our website, payment information may be processed by secure third-party payment providers. We do not directly store complete payment card information on our servers.

Third-party payment providers may include: Stripe, PayPal, Shopify Payments, or other secure processors.

Please review the privacy policies of those providers separately.

File Uploads and Project Information

Some sections of our website may allow users to upload photos, drawings, measurements, project files, and inspiration images.

By uploading files, you confirm that you own or have permission to share the materials, and the content does not violate applicable laws or third-party rights.

Uploaded content may be used internally to prepare quotes, coordinate projects, improve customer support, and provide requested services. We will not publicly display uploaded files without permission.

Marketing Communications

If you subscribe to emails or promotional communications, we may send product launches, promotions, service updates, seasonal collections, company news, and marketing campaigns.

You may unsubscribe at any time using the unsubscribe link included in communications.

Sharing of Information

We do not sell personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

• Payment processors
• Shipping providers
• Website hosting providers
• CRM and automation platforms
• Marketing platforms
• Analytics providers
• Contractors or subcontractors involved in fulfilling services

These third parties are expected to protect information appropriately.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information. However, no online transmission or storage system can be guaranteed 100% secure. Users submit information at their own risk.

Data Retention

We retain information only as long as reasonably necessary for:

• Business operations
• Legal compliance
• Dispute resolution
• Record keeping
• Customer support

We may delete or anonymize information when no longer required.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites. Users should review those privacy policies separately.

Children's Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we will take reasonable steps to remove it.

Canadian Privacy Rights

If you are located in Canada, you may have rights under applicable privacy laws, including the right to:

• Request access to personal information
• Request corrections
• Withdraw consent where applicable

Requests may be submitted using the contact information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates become effective immediately upon posting to the website. Users are encouraged to review this page regularly.

Contact Information

THEM GLASS BOYZ INC.

Website: www.themglassboyz.com

Email: info@themglassboyz.com

Phone: (647) 496-2898